Systems & Performance Improvement Practice

Unique experience and approach – reducing risk and creating certainty of success

CTPD Management Consultants provides a full life-cycle service. From helping you select the most effective technology, through implementation, rolling it out across your organization, and educating your staff, our team is right alongside yours.

With expertise in all the major Business Performance Management software solutions, we can help you select new technology that will underpin both your short-term business priorities and longer term strategy. Our proven selection methods ensure that your investment decision is based upon an unbiased and transparent process.

CTPD Management Consultants system implementation services deliver an exceptionally efficient, risk free result. Our extensive project management and system implementation expertise is built on a wealth of successes, and we blend our resource with your team to ensure effective transfer of knowledge and best practice throughout the process.

We continue to develop and invest in strategic partnerships with the software vendors that can deliver against the promise of BPM. You can be confident that our strategic partnerships deliver the highest standards in certified skills and implementation capability.

CTPD Management Consultants also adds value to existing client BPM solutions by providing a 360degree system assessment that identifies ways to improve performance, system stability, ease of use and quality of reporting. In our experience, these are the four main cornerstones of user satisfaction: a crucial driver in sustaining BPM success.

So whether you’re looking for a new BPM technology solution, require a fast track implementation of a pre-selected tool, or want to develop an existing solution to meet new requirements, our unique experience and approach will deliver success.

Performance Management System Implementation

1. CTPD Management Consultants provides performance management services that help organizations promote growth, initiative, performance, and accountability.

1. CTPD Management Consultants’ performance management services range from establishing performance metrics to facilitating the transition to a pay-for-performance environment to designing sophisticated performance management systems.

1. CTPD helps public and private sector organizations improve their processes to select, manage, and evaluate the performance of their investments in programs, services, and human capital. Performance metrics and outcomes that extend beyond traditional financial metrics must be established, incorporated, and evaluated periodically to determine appropriate strategies and gauge the impact of results on objectives and strategic mission.

CTPD offers the following performance management services to help organizations meet these challenges:

• Performance Measurement: – CTPD experts help organizations establish performance metrics and implement performance measurement systems to “set their courses,” assess their progress, calculate return on investment, and achieve organizational goals.

• Pay for Performance: – CTPD has the experience, tools, and expertise to help organizations navigate the often turbulent waters of change associated with the introduction of pay-for-performance systems, a major cultural change for the Public Service workforce and others. CTPD helps managers effectively address the problems that accompany a major workplace change and communicate changes to their workforce for understanding and acceptance.

• Performance Management Systems: – CTPD is proficient at establishing performance management systems and tools that contribute to organizational success, including the development of clear job descriptions, processes to select appropriate individuals to fill those jobs, the development of clear performance standards, the availability of effective training and employee development opportunities to address performance gaps, ongoing coaching and feedback, effective compensation and recognition systems, and meaningful exit interviews.

• Public Service Performance Measurement and Monitoring: – CTPD experts help the government agencies comply with the requirements for setting and measuring and reporting on performance goals.

Performance Improvement

CTPD is the best consulting partner for companies that are committed to quickly achieving and sustaining their full potential. Our clients realize, on average, results yielding 25 times returns on our fees and margin improvements of seven percentage points within two to three years. We help companies achieve their full potential in a number of ways, working across the organization (integrated solutions) or within specific areas of performance (point solutions). Our integrated solutions include:

• Performance Improvement Diagnostic: Change industry boundaries to redefine full potential
• High Speed Cost Diagnostic: Quick diagnostic to identify immediate and longer-term opportunities
• Sustained Cost Transformation: Transform the cost structure across the organization to obtain cost leadership and gain competitive advantage
• Complexity Management: Effectively manage all elements of complexity to unlock value and turbocharge the organization
• Lean Six Sigma: Working back from the customer to deliver better outcomes with lower cost and higher quality
• Business Process Redesign: Achieve operational excellence at a company’s most critical processes to deliver high quality service at a competitive cost

• Capability Sourcing: Acquire the right capabilities from the right source, and the right shore, at the right price
• Cash and Capital Management: Create cash visibility and a disciplined capital allocation process
• Our process-specific solutions include:
• Procurement: Make procurement a source of competitive advantage by finding quick cash and building procurement capabilities
• Supply Chain Management: Turn supply chain into a source of competitive advantage for meeting short- and long-term cost, flexibility and service-level goals
• Manufacturing Optimization: Optimize the manufacturing footprint and shop-floor operations
• Service Design & Operations: Deliver the promised customer experience at the right cost across service channels
• G&A Optimization & Org Design: Create lasting improvements in efficiency and effectiveness of G&A functions, aligning process goals to business objectives
• R&D/Product Development: Optimize the R&D function to maximize the return on investment in R&D

For more information about our Management Consultants Practices, call us on +264 811282103 or e-mail us on consultantsteam@ctpd-namibia.com.